I'm having network issues...again. It seems every so often my service provider decides to go through mood swings, which are least to say, frustrating. On Saturday I had 4 hours of outage. Sunday a total of 11 hours. Today I had 6 hours of outage and I'm hoping I can get this post in before they decide to go down again.
As usual they've been less than helpful on the phone. Last year, when I was experiencing significant outages, they had the ability to tell me if it was an error on their side, or my side (bad modem). Today, while discussing the issue with a tech, they said "We're not sure". In fact, according to them, "Our current status shows you've had no interuptions".
Really? So I'm just calling to chat about weather? While I didn't say that, I certainly felt it. Frankly it doesn't matter what their screen shows. What matters is that for the past two days I've had my service drop for at least 20 hours total. One light on my modem, not the needed 4 to indicate I'm powered on, uplink established, downlink established, online transfer open.
My intention is as long as this keeps happening I will be making a phone call until someone comes to my home to help fix the situation.
I will be kind about it of course. But I certainly hope I don't continue to get the tone of "Are you sure it's down?"
Why yes, I think I know the difference between the ability to access online applications and not being able to access online applications because my modem is telling me there is no established connection.
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